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Businiess name:
Dolce Salon & Spa
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Review by:
citysearch c.
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Review content:
On December 5th I called Dolce Spa and purchased a gift certificate for my girlfriend's birthday .I was specifically told that the certificate would be mailed the next day since my girlfriend's birthday was December 9th. (my girlfriend lives just right down the street so it is a one day mailing)\r
I was out of the country so late on the evening of the 9th, my girlfriend very upset told me that I was absent minded of giving her a birthday present..(THIS IS A NICE WAY OF PUTTING IT!).\r
I called Dolce to tell them she did not receive the certificate.The Dolce rep told me I should not have purchased the certificate so close to the birthdate! Imagine that!!\r
Only after being insistent did she do the research and found the certificate did not get mailed out till the 9th of December!\r
No apology was given and only a cold statement that it should arrive in the next day or so.\r
There is no excuse for the rudeness and lack of customer service that Dolce exhibited.\r
I left both a voice mail message to the manager of the store as well as an email to the president of Dolce and no response has been given.\r
My advice...you have been warned, tread carefully when wanting to be pampered by cold callous Dolce employees.
Pros: none!!!!!!!!
Cons: the worst service you will ever experience!
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