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Businiess name:
Dolce Salon & Spa
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Review by:
citysearch c.
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Review content:
I had a terrible experince with a bad haircut 3 weeks ago . Whats even worse than the bad cut was the (lack of) customer service afterwards. The so called manager basically told me my bad cut was not their problem. It was only after I made a HUGE stink about it that they offered somewhat of a solution. The only solution was to cut it super short! I paid $75 for a bad cut and rude service afterwards. \r
I received a giftcard for a masage for Christmas so I decided I would get the massage and be done witrh them for good. When I arrived (25 minutes early To fill out paperwork) I was offered a warm neck wrap that was never brought to me, I was offered a beverage that was also not brough to me. My appointment was scheduled for 1:30. I was patiently waiting when finally I grabbed one of the girls @1:43 Out front and told her I had other places to be and that I expected to be finished by 2:30, she advised she would find a ""professional"" to come and talk to me, while she stated this, finally he (David) came in and brought me to the room. I explained to him that his tardindess was not appreciated and that I expected to start @ 1:30 as scheduled. He didnt even so much as offer an apology he just got uncomfortably quiet. He left the room and returned at 1:55 and started a few minutes later. Good customer service or even an apolgy would have corrected this problem. To add insult to injury, he finished the massage at 2:40! He then had the audacity to charge me for a full hour. When I was at the front desk paying with my gift card and credit card, she asked me if ID like to leave gratuity. although I didnt feel he deserved it, I said yes and instructed her to add $10 onto the bill. I recalled my husband telling me gratuity was already paid so I called the salon to verify and the woman on the phone advised that I indeed left gratuity twice. Why didnt the woman handling the transaction advise that gratuity was already added into the gift card?\r
Pros: Pretty interior.
Cons: Lousy service, incompetent staff, very rude.
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