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Businiess name:
Scoop DeVille
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Review by:
citysearch c.
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Review content:
I'm writing to bring awareness to an issue that I had at this location. I needed to get either a cake and/or cupcakes for a birthday dinner for a friend of mine. It was after 7pm, so I knew it would not be the easiest to do, but never did I imagine it being so hard either! I called Scoop DeVille at 7:33pm. and the employee that answered confirmed that they had cakes AND they would be open until 8pm. I get to the door at at 7:50pm and the door is locked! I can see an employee in the back working and I knocked on the door. He basically gave me dismissive hand gesture and walked into a room further back in the establishment. I think i was a bit desperate to get a cake for this friend's birthday and I decided to call. The employee comes back into sight and answers the phone. I explained that I called him not too long ago and he confirmed that the store would be open until 8pm, and all I needed as a cake. He responds, ""fine, I will let you in"" and proceeds to slam the phone down in my ear and then slammed a towel on one of the counters in frustration. I'm looking at him in absolute shock at the fact that he would respond this way when I'm clearly in a jam AND I'm SPENDING my money! But don't forget the fact that I got to the door 10 minutes before closing! He truly made me feel like I was asking for a hand-out or something by simply opening the door and allowing me to SPEND my money. I knocked on the door again and gestured to him to don't even bother doing me any favors and I walked away. For me, this was truly a ""what gives"" situation because I was there before the closing time, there to spend money, so I don't know exactly what the problem was with this particular employee? For the record, I am a Black man, however, I wasn't dressed in ""hip-hop"" attire nor do I look particularly intimidating. Again, for me, this was a ""what gives situation."" The great thing is that there's an establishment at Walnut and Juniper by the name of Naked Chocolate that stays open late and that was a much better experience. The atmosphere and employees were so warm and inviting, and my friends loved their cupcakes, especially the friend whose birthday we were celebrating! Scoop DeVille has to do better if they want to survive on Chestnut Street, especially in a city as diverse as Philadelphia!
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