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I absolutely loved this place and its staff for months... However, we had one experience that was so scary and terrible to go through that I am unable to get over it. \r
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After taking our dog here for day care dozens of times, we felt comfortable boarding her at The Dog and I for a 5-day period. When we arrived home from our mini-vacation, our dog was overly tired (completely expected). What was not expected was that she would remain lethargic for days, not even getting up to eat. Long story short, a couple of days, a few thousand dollars, and a surgery later, a large rubber object was extracted. \r
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Although I cannot be 100% certain that the accident occurred at the daycare, due to the timeline of events, I am relatively confident. However, that is not what I am upset about. I know that accidents happen. No matter what your policies are, mistakes, oversights, unknowables happen. Knowing my dog, it is not surprising that she was chewing on something that she shouldn?t have been. \r
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I talked to the owner of The Dog and I shortly after we figured out what had occurred. Obviously, I was still slightly distraught and do not claim that I was clear-minded and/or level headed. However, I did not want to place blame, all I wanted was for her to tell me that she would take this opportunity to perform refresher training for staff and ensure all policies were being strictly followed. Unfortunately, her only reply to me was that it was just impossible it could have occurred at her place of business.\r
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This event happened months ago, and after my distraught, tearful phone call to The Dog and I, I have not had one return follow up call to inquire as to my dog?s health. To be honest that is all it would have taken for me to trust them and use them again. Before this event, I thought I was so lucky to find such a great, friendly, clean place to take my dog to play.
Pros: The Staff is great and truly seem to love dogs
Cons: Management didn't seem to care that my dog needed surgery
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