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Businiess name:
Carpet Exchange
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Review by:
citysearch c.
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Review content:
Be Ware!!
I recently purchased granite countertops from Carpet Exchange. The buying experience was quite nice however the service stops as soon as you walk out the door. Carpet Exchange contracts with Aspen Design for their installation. I had not problem with the initial appointment. When the installed the mixed up the granite that goes in the bathrooms so one bathroom had to be recut. This was on a Friday. We were told the replacement bathroom counter top would be ready Monday. When we went to install the kitchen faucet the installers had put a wooden sink support right where the faucet goes so we called Carpet Exchange immediately. We were advised nothing could be done until Monday (3 days without a kitchen sink). No one called on Monday. I called again Monday, Tue and Wed with no return call from our sale person or Aspen Design. Finally I got a all on Wed they would come out on Thursday (a week later) to install the replacement bathroom countertop and fix the bracket in the kitchen so the faucet could be installed. We were going out of town for a long weekend so we had to scheduled the work to be done on Monday (now 8 days without pluming in the kitchen or one bathroom). They came out and fixed the sink and installed the countertop. The next day when the caulking dried we discovered they had not used clear and the glue was showing all around the vanity and looks horrible. Again I called Carpet Exhange and was assured they would contact Aspen Design and have the issue resolved. Again 2 days go buy with no call. I called and spoke with the manager and was advised she was aware of my problem but has just been too busy to deal with it. She would contact Aspen Design and return my call again no response. We are now going on 2 weeks with no pluming in the bathroom and doesn't appear any resolution in site. Of not they contact you immediately when payment is due and all daily for payment but can't seem to find my phone number to resolve a problem. I certainly would not recommend using Carpet Exchange and I certainly will not purchase from them again.
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