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Businiess name:
Peppermill Resort Spa Casino Featuring The Tuscany Tower
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Review by:
citysearch c.
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Review content:
I rarely write reviews for hotels, casinos, restaurants, etc. but after seeing some of the negative reviews for the Peppermill I felt the need to defend. I lived in Reno for 4 years and still travel their from the Bay Area for work and pleasure and must say that the Peppermill has consistantly been a great resort with very good payouts - I understand why some people may be bitter at losing (but that's why they call it gambling people) - but to imply you understand how the payout systems work is basically speaking without knowledge (I was contracted with the gaming control board in Nevada for years and can tell you it is an extremely complex process). I was there last weekend and have only had my expectations raised and can say that the Peppermill is the closest thing to Vegas in Reno and will even go far as to say in certain areas it exceeds Vegas. A recent remodel (which has included a great expansion in the casino floor, fabulous new rooms, a great new restaurant and beautiful new bars) has been accompanied by a noticeable increase and emphasis on service - everybody was absolutely helpful and pleasant and clearly went out of their way to meet customer needs. Having worked in the resort industry and gaming for years I can say this resort is fantastic (remember, you are in Reno so if you are expecting the St. Regis NY you will be let down) and that is after losing money just a few days ago - it is to be expected - but when you get the kind of comfort, quality, service and overall good experience the Peppermill provided me, it makes loosing a lot easier - I am sure I will be back in the next month or so.
Pros: Service, food, rooms, and bars are all great
Cons: a little far from downtown (if you consider that a con)
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