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Businiess name:
Fairway Lakes Apartments
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Review by:
citysearch c.
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Review content:
I moved to Fairway Lakes on Little Turtle Friday January 27, 2012 and since then I have had nothing but issues since. Approximately six days after I moved in I received a letter advising that an engineer would be conducting inspections and needed to view an occupied apartment of each floor plan. The letter further advised that my apartment was chosen because it represented the best of the best in the community. I immediately went to the office and spoke to Rebecca who advised that it wasn’t a big deal, it was just a walk through and she heard that my apartment was really nice. I was present the day of this “walk through” (that didn’t go past the kitchen) and the inspector left a small tin can and advised that they were testing the air quality. I researched the company and found out the tin can that she left was a test for radon gas. Neither the letter nor the leasing agent advised of this test and why it was being conducted. To date I have not received the results of that test. Other issues include:
Being without a refrigerator for approximately eight days. There was a loss of food and had to purchase a cooler to keep water & juice cold for my children.
Reported ants in the kitchen and hallway bathroom on more than one occasion.
Reported visible grime and what appears to be mold on both the bathroom faucets. Requested to have those replaced and that hasn’t been done.
Reported that the toilet in the master bathroom is not mounted on the floor which has the water continuously running. Maintenance advised that they needed to order parts over two weeks ago. Toilet still hasn’t been mounted.
Reported that the blind in the master bedroom needed to be replaced and it took over three days to have it replaced. Because the window faces the street I went out and purchased a blind since it took maintenance over 24 hours to replace.
Received bill from First Billing that includes a common electric charge however I pay American Electric Power for electric services. On that same bill I’m being charged for cable/internet that I was told was included with the unit. I was told that I would only be billed for equipment from Insight Cable. After speaking to a rep from First Billing she advised that Insight Cable and Fairway Lakes have a contract with a negotiated rate of $89.99 per unit for basic cable/internet which at no time was I made aware. Prior to moving in I scheduled an appointment to have my own cable installed with Insight with what would have been affordable for me. I was told to cancel that appointment since the cable was included with the unit.
The noise over top of my head from the neighbors who want to blast their music all day and night.
I was locked inside the apartment because the knob on the door wouldn't turn. I had to go out the patio walk around leaping over the abundance of dog poop to let myself in from the outside. It was suppose to have been repaired however within two days the door started sticking again.
Now that I want to be released from my lease they need 10 days to make the repairs. What about the last 50 days when I'm reporting problems that are going unnoticed? Don't be fooled by the Craigslist post like I was. I contact this leasing office on a daily basis about something. The leasing agents seem to be so unconcerned and have things done on there schedule. I'm working hard to get out of this contact even if comes down to getting an attorney. From April on there rent will be in escrow until I'm out of the lease.
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