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Businiess name:
Island Prime
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Review by:
citysearch c.
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Review content:
Christmas Night, 7:00 seating for 2, reservations made in advance. Arriving on time we were sat within 5 minutes, not bad on a bustling ? but nowhere near capacity night. Waiting 15 or so minutes we finally met our server, and had our drink order taken, and were informed that Prime Rib among other things had been taken off their limited holiday menu, since they had ran out. Since we had enough time to look over the menu, we went ahead and placed our order as well (Venison, and Mahi-Mahi). 15 minutes or so went by before we received our drinks brought by another server. 25 minutes went by and we received our salads. We asked about bread for the table, and we were told that they had run out. 10-15 minutes later they brought out crisp pieces of toast for us to have instead of the bread everyone else was sharing at their tables. We found another server at this point so we could order another 2 drinks. 40 minutes between drinks, and no one was checking up on us. Half an hour later dinner comes to the table. Mahi-Mahi was rubber ? seriously you could not cut it with a fork. The Venison was so burnt it was blackened as a whole. The Mahi-Mahi was sent back, along with the Venison. The server came back to tell us the manager was taking care of everything. The server then came out 10 or so minutes later and told us that they had run out of Venison. We were offered a substitution off the regular menu, which we had been told that it would not be served - only holiday selections. But at this point (almost 2 hours into our dinner of salad and toast) we said enough. Conveyed to our server that we would not take a replacement meal and were not satisfied with the evening. She came back and told us once again that the manager would cover the bill, and apologized. We never saw the manager, for that matter we only saw our server about 3 times in 4 hours. I understand that the holidays can be busy, especially if you take last minute walk-ins and don't stock enough food
Pros: Great view and ambience
Cons: Barely saw our server, ruined food, food selections taken off menu due to shortages, items were plated with non listed garnishes, toppings and gravies
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