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Businiess name:
Brotherton Cadillac
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Review by:
citysearch c.
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Review content:
Thank you for excellent service. We bought our 2007 GMC Acadia from Brotherton. In fact, we purchased the first Acadia in the state of Washington! We recieved good care and were treated very nicely at that time. we come in for regular oil changes and all needed recall updates and have never had anyone be rude or unprofessional. As our factory warranty was coming to an end we purchased an extended warranty. then when our car was 2,000 miles past factory warranty we had a problem. The drivers side headlight assembly was leaking. We brought the car in and had your service writer (Chris) take a look at it. He called the warranty company to discover that it was not covered. The part alone cost $995 plus approximately $200 to put it in. That is a lot of money in any economy. My husband and I declined to have it repaired and Chris said he would talk to the manager and see it there was anything Brotherton could do to extend some good will. We thanked him and left. I truly expected that would be the last time I spoke to Chris until I was in for an oil change. But he called a couple days later. To my astonishment, he said GMC agreed to warranty the part and Brotherton said they would put it at no charge! I could hardly believe it. In this say and age it is pretty spectacular when a company goes out of their way to do the right thing by their customers. I will forever recommend Brotherton to my friends and family. I was already a loyal Brotherton customer, but now I am a true believer that I am dealing with the best dealership int he Northwest. Thank you again!
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