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Businiess name:
Zavius Jewelers
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Review by:
citysearch c.
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Review content:
Warning! Do NOT buy from Zavius. I have been dealing with both Louis (owner) and Ray (sales agent) since July. It all started when my fiance and I began looking for an engagement ring. Working with Ray we designed what appeared to be a beautiful ""idea"" of what I wanted. My fiance went back at another time without me and they used this to their advantage. They SCREWED him over. They used the fact he had little knowledge as a consumer about diamonds and trusted them... BIG mistake. Do NOT trust them, they are scammers. When my fiance proposed I noticed something was wrong about the ring. We immediately went in to try to fix this. Sure enough they sold us a very poor quality stone and setting. We offered to pay more to have it fixed and hey had us convinced they were looking for a new stone... for 6 months, they found nothing!?!?! After 6 months of back and forth they decided they were no longer going to speak to us. WORST customer service I have ever experience. We ended up going to Gruno's where Brent Meade was unbelievable. He was so helpful, brought us in 7 stones to look at! His customer service as well as everyone's at the store was amazing. When it came time to pick out a band we found even more bad news. Zavius had not only screwed us over by lying about my center stone but even the setting. We immediately noticed a difference in quality between bands at Gruno's compared to the one we were given. We were told by multiple Rockford Jewelers that if we want to match our wedding band to the engagement ring they would have to go out and find poorer quality stones and use a lower quality 18c gold.... unreal. We ended up having to get a whole new setting. This ""experience"" with Zavius and having to right their wrong cost us 17K, I'm warning you, please don't make the same mistake.
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