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Review content:
Let me preface this by saying that Diamond Lube and Car Wash offers a wide range of car care services for a good price. They changed my oil, vacuumed my car's interior, washed the exterior, checked the air in my tires, checked the air filters, checked the timing belt, refilled my windshield wiper fluid, refilled my transmission fluid, and checked about a dozen other components -- all for about $35. Good price.
That's where the benefits end, though. The staff cares very little for their customers; I was treated as an annoyance instead of a paying customer. For starters, the mechanic I dealt with was incredibly rude. I was waiting at the stop sign they have set up before the garage and he told me to pull up. I assumed he wanted me to pull into the garage, so I did so. Right away, he begins yelling at me to stop and scolding me for not listening to his directions. Apparently he told me to pull up to the stop sign even though I was already at the stop sign. He asked if this was my first time here, and when I said that it was, he had the audacity to roll his eyes at me. Unbelievable.
I went inside, paid the man behind the counter, and waited for them to finish working on my car. When they had finished, nobody bothered to check the lobby to let me know, so I ended up waiting an extra 20 minutes for nothing.
After that, they pulled my car up to the car wash station. When I got in to leave, there were already cars behind me, so I couldn't just back up and leave -- there wasn't enough room. I had to sit in my car and inch forward in line through the car wash stations just so I could leave. I managed to get the attention of one of the attendants so I could ask him how to get out of there, and he gave me a terse set of instructions before walking off without waiting for a response. I eventually managed to navigate my way through the parking lot, but it took an extra five minutes to do so.
In short, my visit to Diamond Lube & Car Wash was a horrible experience. If you're looking for a complete set of car care services at an affordable price but don't mind being treated like dirt, this is the place for you.
Pros: Affordable and convenient
Cons: Horrendous customer service
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