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Businiess name:
Bridal Mart
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Review by:
citysearch c.
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Review content:
I am hoping this review will keep at least one bride from making the same mistake I did by buying my dream dress from Bridal Mart in Burlington, NC. Yes, I agree... I thought Bridal Mart was awesome, but saving some money is not worth having your wedding dress ruined by a bunch of amateurs claiming to be professionals! I bought a premier collection and paid extra for them to spend 40 minutes measuring me so the dress would arrive fitted. I was told 14-16 weeks when ordered in Oct 08. After 16 weeks I kept calling them and calling them and they didn't know why the dress wasn't ready. It finally came in after 18 weeks and it was over 2 inches too long!! With a lot of back and forth they finally admitted they measured me wrong, but told me it was too late and there was nothing I could do. Due to their lack of response with 6 weeks before my May wedding (3 month after the dress originally came in - that long of arguing!!) I missed out on ordering any of my accessories because they had my paid in full dress!! They then tried to correct their mistakes by creating more problems by taking it in too much and pulling it up too high. They won't return calls, they just don't care! They even cut the bottom lace of my wedding gown to try to shorten it and left the cuts hanging out at the end of my train... and then denied it was from them!! Having your dream dress ruined is not worth saving a few bucks... even if it was hundreds!! Not only do we have to go to court, but I can NEVER get my wedding memories replaced. They not only took my money, but they stole the one thing every bride should have on their wedding day... to feel beautiful!
Pros: Tons of dresses to choose
Cons: They don't care about their customers
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