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Businiess name:
Acura of Libertyville
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Review by:
citysearch c.
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Review content:
Worst experience ever. I walked into this dealership and was immediately judged by my young age (although I could've paid cash for the car-didn't matter to them). Long story short, I went back to negotiate price after debating about the car for 2 weeks. This was my first car purchase, so to me, it was a big and stressful decision. The employee was horribly impatient and rude, I quote, said ""I was wasting my time."" After that, I was infuriated by him and walked away. They called me the next day and told me they'd lower the price if I came back. After considering the car and setting aside a horrible employee, I went back for one more shot. I was later told I was ""badgering"" and being difficult. I don't care if I am looking into a new Acura, or a used Chevy, a car sale is a car sale and you work retail. Learn patience! I ended up buying the car ONLY due to the reasonable price and I have told EVERY family member, friend, and coworker (and a number of strangers) about their HORRIBLE customer service. My cousin just spent 90,000 on 2 new acuras from McGrath and loved it there. They could've had his sale if they would've treated me better. DO NOT BUY FROM THIS DEALERSHIP!!!
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