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Businiess name:  Mac Haik Dodge Chrysler Jeep
Review by:  citysearch c.
Review content: 
I would love to fill this review with an expletive filled tirade, but I?m going to tone it down so as not to sound like an angry imbecile. My wife and I own a Dodge Durango that we purchased through Chrysler/Dodge?s Certified Used Vehicle Program. Part of that program includes an 8 year/80,000 mile powertrain warranty. We have been having some slight problems with the transmission?slipping, clunking into gear, etc, and since we?re quickly approaching the 80k mile mark, we figured we should take it in to have someone look at it. Based on the glowing reviews here, we decided to take it up the road to MacHaik Dodge. They weren?t the closest dealer, being in Georgetown, but we thought if an extra few miles meant better service, we were all for it. As we walked in the door, we were greeted by the Service Rep (John I think?don?t remember the name, but he?s a 30-something, balding, blonde haired man) giving a customer on the phone the run-around. After he finally got off the phone with the customer, we were able to speak with him about our problem. I told him that I wanted to confirm that the vehicle was still covered under warranty before any work was performed. The first words out of his mouth were ?well, as long as you?ve kept up with all your maintenance, and have receipts, it shouldn?t be a problem?. I told him that wouldn?t be a problem as we get the oil changed at regular intervals. He then proceeded to tell us that we should have also changed the transmission fluid at 30,000 and 60,000 miles. I mentioned that I had looked in the owner?s manual and that the recommendation was for 100,000 miles. He told me I was wrong at which point I went out to the car, opened the manual, and showed him where it says 100,000 miles. The next words out of his mouth were ?well, that?s not what we go by?. At that point, I knew I was fighting a losing battle. My wife, daughter, and I loaded back up in our vehicles and left. I?ll be posting this review as many places as I can possibly find, as well as telling as many people as I can, about our horrible experience with MacHaik Dodge.

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