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Businiess name:
Shutters On The Beach
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Review by:
citysearch c.
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Review content:
I was given a $900 giftcard to Shutters&used it to spend the weekend there with my 8 yr old daughter on 6/29. I should have sold the giftcard&stayed somewhere else. I think Shutters gets high ratings because of the lack of options at the beach, not because of its excellent standards of service. If you want to be at the beach, stay somewhere where they are more courteous & professional. Don't stay at Casa Del Mar-it's the sister hotel of Shutters&is equally disappointing. Now, I may have high expectations, but I feel that when you stay at hotels such as Shutters, you want to relax & feel catered to (at $600 a night, I don't feel like that's a lot to ask). But I encountered numerous problems during my stay there. 1st-the valet staff is extremely discourteous. I invited 2 girlfriends to have lunch with me at the hotel. The 1st to arrive, a housewife driving a Honda with a 2 month old infant crying in the back was told to ""Go find street parking"" because she was ""not a guest of the hotel"" - when she explained she was visiting a guest they told her it didn't matter. She was unable to find other parking & had to turn around & go home. My 2nd friend to arrive (only 5 minutes later), a model driving a nice Cadillac sports car, was fawned over and welcomed by valet. Then, on the day I checked out, valet did not bring my car for 21 minutes. When they finally did, they didn't bring it to me, they parked it off to the side & ran off with my keys. When I asked why they did that & could I please have my car, the manager yelled at me that they were busy & that I had not been standing there (which was a lie). I was forced to call the front desk and ask them to come outside & sort out the problem. Last, I handed the gift card in upon checkout & was told their ""system was down"" so I had to leave it there. 2 days later, I saw that the entire amount had been charged to my credit card & none of the gift card had been applied. Management still has not resolved the issue & are impossible!
Pros: Nice rooms (if you can spend the extra $200 for the ones with views) - One Pico is a good restaurant
Cons: Valet is terrible & will yell at you in front of other guests - management & accounting are incompetent
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