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Businiess name:
At The Beach
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Review by:
citysearch c.
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Review content:
I had filed for the 24 hour cancellation policy due to medical complications. I was told that all I needed to do was send a letter explaining my situation and have it postmarked by the next day and my account would be terminated and I would not be charged. I did exactly what I was told only to find that I was still being billed. I immediately called the corporate office and was informed by an incredibly rude lady CINDY in accounting, that my letter was never received! I began fighting her on this and she said that she would look for it again (only not right then). Several weeks have passed and Cindy has yet to call me or return any of the numerous messages I have left her!! Everyone else working there is completely useless and tell me that they don't have the authority to look into my issue! I am now being charged for service that I cannot medically use despite the fact that I did everything I was told I needed to in able to terminate my account. This company has absolutely no concern whatsoever as to pleasing their customers. Please do not fall into the trap like I did and be stuck feeding this terrible company your money!!
Cons: Extremely overpriced, terrible customer service, ridiculous contracts that are impossible to get out of
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