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Businiess name:
Spa Newbury
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Review by:
citysearch c.
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Review content:
This spa should be commended for their great service and business practices. In my travels I have visited many spas and this was one of the better/best ones. My wife wants my back smooth and my stress gone when I return from long business trips. So, I had it all at Spa Newbury. Back wax, massage, pedicure, manicure and mens facial. The wax was the fastest, least painful and cleanest I have ever had. I have been a couple times to Newbury Street and this was one of the larger spas I have seen there too. The women were not young models but real people that could press hard and give a great deep tissue. It was a weekend holiday that was very busy and sold-out yet everything was still top-notch. My only con and the reason I am writing this posting here is because there was one lady ahead of me who tried to change her appointment and offered the spa more money to do so. She had some type of promotion but wanted something different. She was very mean to the staff but they held their composure and were pure professionals. She was told that it would interfere with other client appointments (I believe they were mine) so they could not accommodate such a last minute change. I thought for a second the spa would do it especially because she was behaving badly, offering them money for the ""inconvenience"" and threatening a bad review if she did not. I was relieved when the they did not cater to that bratty behavior. I felt really good about this spa when I left. My service was phenomenal and they did not wrongly ""sell-out"" my appointments to another like many spas would for the extra dough. They took me five minutes early instead of making me wait up to an hour like some could during ""peak"" times. While it is a bad economy this place deserves extra kudos for keeping good business practices in honoring their appointments and morals.
Pros: Painless Waxing, Great Deep Tissue Massage, etc.
Cons: Promotions that bring in opportunistic & advantageous peopl
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