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Businiess name:
Conroy's Flowers
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Review by:
citysearch c.
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Review content:
I had an arrangement delivered to my daughter this week for her birthday, ordered through a national 800 service. Even though it was ordered 2 days in advance, to be sent to where she worked it was not delivered until 430 in the afternoon, looked pathetic compared to how it was represented on the website and did not have the mylar ""happy birthday "" balloon that was supposed to accompany it (which was one reason I ordered that particular arrangement). When I contacted the 800 # that evening, they were very apologetic and I was told that a new, complete arrangement would be delivered the next MORNING. Period. All that was delivered was an infuriating phone call by someone named Jeff who claimed that he would have to swap the new one with the old one (which was already home by now) because it was policy and then proceeded to talk about protecting their ""profit margin."" He insisted that the only way we could receive an accurate order was to retrieve the old one, bring it back to the workplace and they would swap it or they would deliver to my daughter's home after 7. Multiple arguments ensued - over a silly problem that could be easily rectified! All at the customer's inconvenience.
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