Report a problem
Judy's Book takes violations of our Terms of Use very seriously. We encourage
you to read through our
Terms of Use
before filling report with us.
After careful review, we may remove content or replace a content warning page before
viewing content deemed offensive, harmful, or dangerous.
Additionally, we are aware that there may be content on Judy's Book that is personal
in nature or feels invasive. Please note that Judy's Book is a provider of content
creation tools, not a mediator of content. We allow our users express their opinions,
but we don't make any claims about the content of these pages. We strongly believe
in freedom of expression, even if a review contains unappealing or distasteful
content or present negative viewpoints. We realize that this may be frustrating,
and we regret any inconvenience this may cause you. In cases where contact information
for the author is listed on the page, we recommend that you work directly with this
person to have the content in question removed or changed.
Here are some examples of content we will not remove unless provided with a court
order:
Personal attacks or alleged defamation
Political or social commentary
Distasteful imagery or language
If we've read the Terms of Use and believe that this review below violates our Terms
of Use, please complete the following short form.
|
Businiess name:
Bud Matthews Service, Inc.
|
|
Review by:
citysearch c.
|
|
Review content:
Here's the skinny on this outfit. First, my AC wasn't getting it done upstairs, so I picked these folks out of the yellow pages because they were local.
After poking around in the attic, they said I needed a new blower. The system was already 15 years old, but I'd only been in the house two years. $750 for the new blower.
AFTER they replace the motor, they go out and check the charge and found it low, so they filled that and said it would cost another pile of money to come back another day and check for leaks. I asked over and over why they didn't just check for a leak in the first place, since it seemed to me that the old blower was still blowing; it's just that the air was hot (this was summer).
Matthews himself came over and gave me some unintelligible technical song and dance why the motor had to be replaced ANYWAY, despite the charge being low. When Matthews added up the ticket, the writing was illegible. After I paid him and he left, I deciphered it all out and saw that Bud had actually short-changed himself because he had added incorrectly. Several months later, I called to remind them that they hadn't charged my credit card at all! Of course, they were glad I called.
The next summer (2010), the whole system stopped working. We called Matthews again to see what the deal was THIS time. He came out and said we needed another expensive part on the outside unit or we could replace the whole system. He charged us $100+ bucks for a ""service charge"" for this bit of advice.
When I asked him why this wasn't brought up as an option the previous year, when he was replacing the blower motor, he said that he would give me a ""deal"" on a new system, given the amount I had spent on the blower. By his own admission, he had told the previous owner of our house four years earlier that the system needed replacing then.
HIS ESTIMATE FOR THE NEW SYSTEM WAS $2000 DOLLARS ABOVE WHAT WE GOT FROM A COUPLE OF OTHER COMPANIES, AND THIS FOR A SYSTEM THAT EVENTUALLY COST US AROUND 5K.
Needless to say, we had the system replaced by someone else. They did a great job and a reasonable price.
|
Reasons for reporting (512 characters left):
|
|
Reasons are required.
|
|
or
Cancel
|