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Businiess name:
San Francisco Auto Repair Ctr
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Review by:
citysearch c.
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Review content:
My interaction with this place sent up a big red flag. I called to get a quote for a fairly significant repair. I explained that I had already received a diagnosis of the problem by a dealer service center here in the city, had a quote, and was shopping for the best price. Instead of simply giving me a quote, the guy on the phone played the game of first wanting me to name the quote given by the dealer. I told him that I wasn't going to negotiate that way, and that he should simply give me the best quote he could and still make a reasonable profit. He refused unless I would give him the other quote. After going back and forth like this 3 times, he told me, "It's customers like you we don't need." And hung up on me. No joke. The ironic thing is that I actually have been a customer in the past. Needless to say, that's the end of that relationship. I called 3-4 other places the same day to shop around (with a resulting price spread of several hundred dollars) and, perhaps not surprisingly, everyone was quite straightforward about giving me a quote. It's the sort of thing auto repair shops and potential customers do hundreds of times every day. I think the episode was quite telling; it evidences a business philosophy that values looking for some angle to play (albeit in a rather unsophisticated way) instead of basic candor and respect. There are many, many auto shops in this city; I wouldn't deal with guys like this.
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