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Businiess name:
Quality Auto Service
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Review by:
citysearch c.
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Review content:
My wife and I had a horrible experience at this establishment and I think you folks should think twice before taking your car there. We had a Buick Regal that had a small oil leak. They diagnosed it as a bad oil pan gasket. I said fine, paid them to fix it and she drove it away that day. The problem occured when half-way to her destination the engine blew! Apparently, the "repair" they attempted didn't go too well. When I called the owner to inquire as to what could be done, he told me that it was bad before we brought it in, and they did everything they could. I said: "This was a small leak before we brought it in, she drove it away, and it belched oil all over the road and blew the engine, surely you can do better than that." Nope, sorry these things happen. I told him that they don't happen to cars with 58,000 miles on them and that all auto repair facilities carry errors and ommission insurance. It's like liability insurance for mechanics. I continued and said that the least he could do was meet me halfway on the cost of the engine. "No, sorry we didn't do anything wrong." And then hung up on me. Upon further investigation I found out later that a new and young mechanic had worked on it, and the owner was obviously covering his mistake.
Cons: customer service, pricing, unreasonable attitude
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