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Businiess name:
Cinderella Cakes
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Review by:
citysearch c.
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Review content:
I had Cinderella Cakes make by daughters Sweet 16 bday cake. My first impression of the company was on the phone where they were very rushed and almost rude! I asked about a certain cake on their website and the lady kept asking me what the code # was (there weren't that many cakes) and I didn't have it and she practically refused to speak to me unless I can come up with the numerical code on their site. I brushed it off. Then we went to the showroom for a tasting and the lady, I guess the owner pretty much threw down a tiny plate of different 1 inch squares of cake...rattled off the flavors then left! We weren't really sure what was what when we tasted them and none of them were really that great. All along, I hear the owner in the background on the phone with a customer sounding very annoyed that she had to give directions to her shop. There was another couple there who overheard her and we were both kind of raising our eyebrows on her bichiness. Anyway, this was for my kid so I'm not going to patrol the earth looking for a cake...we proceeded with the design and made the order. When it was time to pick up the cake, I called the day prior to make sure all was well. Nobody in any of the offies could tell me when the latest i could pick my cake up on Saturday...i heard 1pm, 1:30pm, 3pm and so on. They also refused to clarify my order by my name....they just said that if i had a ticket then my order was there! It wasn't until i called back 2 times did they allow me to confirm my order over the phone....ridiculous!! For $500, the cake was cute but it tasted like a grocery store cake, and the customer service would have been better at Ralphs....I say there OK but I'm going somewhere else next time.
Pros: Design was very cute
Cons: Customer Service was not good
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