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Businiess name:
At The Beach
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Review by:
citysearch c.
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Review content:
REASON 1:
I spent 1 hour driving to Arclight from the West Side, only to be greeted by ?LOT FULL? sign.
REASON 2:
As a result of not being able to park in the theater lot, I had to drive 2 blocks away in Friday traffic to park in an expensive valet lot.
REASON 3:
The 2-block drive in Friday traffic, and the walk (run) back to the theater, added 10+ minutes to my travel. And though I bought my tickets in advance to ensure I?d have a seat, I was refused entry because I got to there after the previews started ? due to the fact that Pacific's lot can?t accommodate all of its customers and I had to park 2 blks away.
Though Pacific claims to care about its ?customer experience?, which its staff repeatedly uttered like automatons in attempting to explain why I (and the other frustrated guests at my side) weren?t going to be let into the movie, it?s clear that Pacific actually only cares about the experience of a portion of their customers ? namely, those lucky enough to park in its structure and get to their seats before the cut off.
Ironically, while I was arguing with the usher abt the rationale of the hair-brained policy of selling reserved seats at a premium, but putting roadblocks up to actually sitting in them, there were DOZENS of customers on the other side of the rope, standing in the concession line, all of whom were able to go back into the same theater to which I was refused entry ? and long after I would?ve been in my seat had I been permitted to pass the rope.
Besides these folks, need I even raise the issue of the fact that ANY customer can get up and back to their seats during the show as often as they want and without any restriction?
This policy gives me ? and the DOZENS of others who were in line behind me seeking refunds for the same reason -- another reason to stay at home, where I can have movies delivered to my door and where I can watch them from my oversized couch and on my oversized tv.
Pros: great seats -- if you're allowed to sit in them
Cons: you can't get to your reserved seat if you get to the theater late -- even if it's the theater's fault b/c you had to park far away due to its lot being full
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