Report a problem
Judy's Book takes violations of our Terms of Use very seriously. We encourage
you to read through our
Terms of Use
before filling report with us.
After careful review, we may remove content or replace a content warning page before
viewing content deemed offensive, harmful, or dangerous.
Additionally, we are aware that there may be content on Judy's Book that is personal
in nature or feels invasive. Please note that Judy's Book is a provider of content
creation tools, not a mediator of content. We allow our users express their opinions,
but we don't make any claims about the content of these pages. We strongly believe
in freedom of expression, even if a review contains unappealing or distasteful
content or present negative viewpoints. We realize that this may be frustrating,
and we regret any inconvenience this may cause you. In cases where contact information
for the author is listed on the page, we recommend that you work directly with this
person to have the content in question removed or changed.
Here are some examples of content we will not remove unless provided with a court
order:
Personal attacks or alleged defamation
Political or social commentary
Distasteful imagery or language
If we've read the Terms of Use and believe that this review below violates our Terms
of Use, please complete the following short form.
|
Businiess name:
Loca Luna
|
|
Review by:
citysearch c.
|
|
Review content:
My fiance and I chose Loca Luna to have a get together to celebrate our engagement. We have friends and family that live in atl and we no longer live here. We made a reservation two weeks in advance for 20 people. On the day of after our 4 hour drive in I thought it was weird that knowone confirmed our reservation which I had taken with BRIAN THE OWNER. I called and my intuition was right they never saved our reservation. I told the hostess I had drove in that morning for this and was expecting 20 people it was not my fault they did not do their job right! They acted like their owners stupidity was my fault and it was a hassle to fit us in. What kind of customer service is that? Then the manager MARCO called me up and was asking me questions about when I made the reservation and who I spoke with! Calling the customer questioning my validity when your owner made the mistake???? I also mentioned to him that the owner said we could have separate checks (not 20 but about 6 or 7) Brian the owner had said if I had any problems to tell them he said it was ok. Well he didn't even remember to take down my reservation so he didn't remember that "minor detail" either! Marco acted like it was once again a hassle to accomidate us but at this point in the game it was too late to change the location or I definately would have. We hung up and he called me a THIRD time to try to tell me sorry no split checks and your lucky we are accomidating you! I was apauled what kind of a manager says that to a guest who made a legitimate reservation on the phone with the owner two weeks prior!!! At this point I was livid but I was not going to let it ruin my night after agruing he finally agreed to validate what we had been promised two weeks prior. We got there and they tried to squeeze us in a small area that barely comfortably fit 14 we had 4 family members that were saying they would just go somewhere else because of the hassle!!! My fiance went to talk to Marco because it was definately not right they squeezed us in a tight area because they had forgot to put our reservation down and had knowwhere else to put us. There was a table behind us and we asked if we could add it and was told by the manager and our waitress that we could not do that and they had KNOWWHERE in the restaurant to sit the remaining 4 people?! at this point I felt like I was being punked! Was this a joke? I have never received such horrible customer service at a restaurant in my life!!! After a heated discussion and Marco the manager arguing when they were in the wrong and they knew it they added another table but we were still a little squished. Our waitress kaitlin was nice at first then seemed to develop an attitude later on. My fiance and I being servers were planning on bumping her gratuity $20 but after the service we got she quickly lost that. Part of my guests never got their food and got charged for it and had to get it taken off. And I might as well mention the food was not "the best tapas" like they advertise it was not good at all. After all the bad service we all made the best of the situation and the only thing I can say good about loca luna was the DJ was really good and we had a good time dancing. Other than that we will never be back and I would not suggest anyone that plans on having a large party to go and if you like tapas this is not the place to go!!! Horrible management and owner!
|
Reasons for reporting (512 characters left):
|
|
Reasons are required.
|
|
or
Cancel
|