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Businiess name:
Tulley Buick Pontiac GMC Bmw Mazda Volkswagen
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Review by:
Guest
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Review content:
My car broke down on a Sunday and I had it towed to the nearest VW. Being unfamiliar with the area I thought this was a good idea at the time.
The car was not looked at until Wednesday. They tried to charge me more than $4000 dollars to do a job that any other shop can do for less than $2000.
I then had to arrange a tow truck driver to take the car to a shop that was charging fair market value for the work being performed. Tulley decided to then hold my car hostage. They refused to take payment over the phone for a $99 diag fee. The service writer decided not to send the forms I needed to authorize a payment over the phone and sent away the tow truck. I cannot believe the unprofessional behavior of this dealership to enforce a mechanics lien for a $99 fee that the shop refused to take from me.
They wasted my time and left me without a car for an additional week. I am terribly sorry to have ever brought my vehicle to Tulley. I will never make that mistake again.
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