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Businiess name:
Guy Smith Heating and Cooling
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Review by:
Guest
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Review content:
Wish I would have seen the negative reviews of this company before choosing them. Hope by posting all these the company learns a little to improve its customer service.
They installed new AC unit last summer and it leaked. Guy Smith customer service was awful. Took it leaking 3 separate times and 6 different technicians before they found the source of the problem which was a simple, routine step that was not done properly or thouroughly when unit was installed. Then this winter the heater was putting out cold air and it took 2 technicians to find that solution. When unit leaked it damaged several personal property items. I made every attempt to prevent as much damage as possible to my own property. It was a challenge to deal with this company, especially Mr. Ken Smith, when making him try to see that he was responsible for the damage. Most of the items were repaired and the expense eventually deducted from my remaining balance upon receiving my paid invoices for the repairs. Due to my last item taking a while to get repaired due to it causing much inconvenience and disruption to my household I began receiving finance charges and threats to send my account to collections. The agreement was, according to Guy Smith accounting representative, as the items were repaired they would deduct it from my remaining balance and then I would pay the final payment. After receiving the 2nd bill with finance charges I opted to pay the balance and incur the expense of the repair myself so I would no longer have to deal with this company.
I have never encountered a company who disregards customer satisfaction and lacks accountability such as Guy Smith. It was the most frustrating and stressful experience. I normally do not write reviews but after this I felt very strongly to advise others to avoid this company. Had this company immediately accepted accountability and put costomer satisfaction near the top of their priority list this negative feedback could have been avoided.
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