About 7 years ago, in the middle of July, on a Sunday...after calling numerous a/c repair services....we began a most fortunate service relationship with Kleen Air Services.
On the phone, I explained, my frail 80 year old mother lived with me and I desperately needed to have her in a cool place. Within a few short hours Jesse Puente, our technician, arrived. Very professional and very knowledgea ble. He immediately assessed the problem and repaired the outside fan motor---and once again we had cool air! I am sure, in my situation, the charges could have been outrageous, but they were not. He did only what was needed and the charges were very reasonable. I was so impressed with his expertise, and honesty business dealings. From that time we had Jesse come twice each year to Rockwall to check out, service, and maintain our air and heating unit---which I would highly recommend. We moved to Mesquite a couple of years ago. In the beginning of summer, when the the unit stopped cooling,we called for Jesse's help.
The company said they would get him there as soon as possible but it was a super busy day. I prepared Mom for maybe having to move her to a cooler location temporarily as I didn't think she was going to be able to sleep in the hot house.
Jesse knocked on our door at 9pm---he started at 6:30 that morning! He repaired the outdoor fan perfectly --in the dark---with a flashlight. In less than an hour it was cool again.
Jesse is exceptional. What was so impressive was---he didn't have to do it, but he went that extra mile for us. My mom always wants to hug his neck she just loves him. I would say Jesse treats us like he would treat his own family.
I don't think I have every written a recommendation before. But if you are like me and you don't know who to call? do they know what they are doing? are they going to do the job right? are they trustworthy? is the service price fair? will they stand behind their work? Kleen Air Services has consistently exceeded my expectations in every way.
Good Luck to you
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