I hired Rescue Rooter Atlanta to come clear my sewer pipe, run a camera to inspect the line, and install a clean out pipe. I agreed to the asking price for the job of $700 for the COMPLETION of all three items mentioned above. I, myself, had already dug out and exposed the problem area of the pipe.
When they showed up, they smashed a hole in the pipe which took two
hard hits and tried for approximately 1-2 minutes to put a camera in the line. They were unable to see anything and said the line needed to be snaked first. They tried to snake the line for approximately 10 minutes and then told us it was useless and that we needed an entire new sewer pipe. They refused to snake the line any further after we asked them to try some more saying "they knew when a line could not be snaked". They then tried to high pressure us into a $9K job on the spot. I said that we would need time to price comparison shop before saying yes to a job of that price. We had no idea we would need the entire line replaced. They pressured us even further saying that if we pulled the trigger right now they would take several hundred off the price bringing it to $8,500, but if they drove away the price would be 9K.
We said we would still need time to decide and comparison shop, but asked them to
close up the sewer line so we were not left with exposed raw sewage in our yard (we have small children living next door that play outside). They refused to even seal up the open line and install the clean out pipe saying that they would do it when they did the entire line and not before because installing it now would not be the correct way to do this job. We learned later that this was incorrect information and had the line closed AND snaked before the pipe was replaced with no problem a few weeks later. After they came out the house we were living in was suddenly unusable. Everything was at least functioning before they came out.
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