Mark juggled his schedule around to squeeze me in. He was helpful, speedy and professional. He clearly knows appliances well. He offered me 2 payment options when he left. 1 was payment for the full fee. 1 was a small flat fee for his time, that we could pay if we were unhappy with his work and planned to replace the appliance. I thought that was top notch customer service. We will pay the full fee, as his work was great!
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