This Commercial Federal bank is in a small building, drive up lanes & staff-wise. I've had 3 counter people make mistakes with math, procedures and comments that were rude rather than good customer service. The "head" clerks were more well versed in customer service, in money management and in procedures possible with the bank. They corrected & apologized so I rated this branch satisfactory hoping my various trips were just unlucky with the tellers I had.
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