I read Amanda's comments (titiled 'Not Pleased with Noah's Ark Kennel & Cattery') before I started phoning kennels to see which would be a good match for my family and our dog. I was surprised that the owner wrote back in response to a customer's comments - especially in a tone that seemed rather biting. I have had two conversations with this kennel - neither of which exhibited what I would call quality customer service (the field I have worked and excelled in for more than 12 years). The first was in reference to vaccinations - the owner had an annoyed tone as she explained that full vaccines would run around $30 a peice. But I figured maybe it was just a bad day. I called back a few weeks later to see how I could make an appointment for vaccinations and then an appointment for boarding. I had to talk to two different people, explaining my questions more than 3 different times - Could I make a vaccination appointment for a seperate time through the kennel - here is the vaccination date I want, here is the boarding date I want. I got a pleasant spiel about the facilities, the charges, etc. I tried to explain that I had some concerns because my dog may require some flexibility when being handled. The owner's response to that thread was pretty suspicious sounding - asking why my dog behaved a certain way - if I had the answer to that, I'd be running my own kennel! After this dissatisfying conversation and after getting tired of re-explaining my requests to people who obviously weren't interested in listening to me I told her that she was unable to help me and I would look somewhere else - then I hung up. Well, I should have listened to my original instincts when I read the post above because once again, her unprofessionalism came through and she decided to call me back. What kind of business owner chases after a customer to berate them and have the last word? Not the kind I want my dog boarded by - no thank you!
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