Most reviews address how difficult this company was to deal with in scheduling. I have another issue on top of that one! I prepaid with a groupon, like most others. Upon arrival, the tech went through the whole house. he stated that it was an additional $70.00 for a blower cleaning, $20 for a antibacterial cleaner to be used and $12 additional per duct over 12. I can understand the additional ducts and had no problem with that, but I rejected the other services. The tech went out to call his boss from Brooklyn NY and came back in saying he was told to only do it for an additional $20.00 for gas money since the crossed state lines. I obviously refused that charge!
Now comes the cleaning. Several vents were not done. The return, which is 8 ft 6 inches (10 ft ceilings) off the ground was not done. When I asked he said he opened it up and did it, I did not see him during the 30 minutes he cleaned 15 vents, the main and the return!
At this point, I just wanted to be done with it. I paid the additional in cash and parted ways. Unfortunately, the tech did not use the driveway to leave and took out the mailbox on his way across the lawn. When confronted down the road, he had no idea he was driving over a mailbox.
He called his boss, his boss said to return the $36.00. The tech was actually nice. In my opinion, was completely embarrassed by his superior on the phone and that he was working for this horrible company.
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