...but the folks at this dealership are completely clueless about what good customer service means. anyone and everyone KNOWS that the essence of GOOD customer service is forming a relationship with customers – a relationship that that individual customer feels that they would like to pursue. Hint to the "salespeople", you're judged by what you DO/NOT DO. After speaking to one of the "salespeople", they urged me to come in. They met me at the door and sat me down for HOURS. Somewhere along the line, it never occured to them that the key to success for any salesperson is being HELPFUL. I don't think it's too much to ask for them to DO THEIR JOB! It seems the salespeople are BLATANTLY ONLY interested in making the sale. It would be nice if they could just PRETEND to be interested in the CUSTOMER. After all, if it were not for the customer, Mark Jacobson would NEVER be in business. The disorganization and the non-communication that goes on in the place is mind boggling. Maybe Mark Jacobson should develop some type of CUSTOMER SERVICE TRAINING program for the salespeople. There's tons of other dealers in the area, please visit them.
more