Dena Van, the Service Rep is a RIP OFF!!!. She overcharged for services. The Thermostat for a 2003 BMW Costs $56.00. They were charging me over $850.00 to put this in. She is a SNAKE. I called the manager. He reduced it by only $150.00. When I called her. She was very Rude and Short because I got a discount. DON'T USE HER OR THE DEALERSHIP FOR SERVICES. My advice is go find out what they say the car needs and go online an purchase the part yourself. Many places online to get the parts needed, and them have someone else other than that dealership work on your car.
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