If you're in the Seattle area and have seen the ads about "not being treated like (X) because of (Y personal history)" then you can believe these ads.
My personal interaction with these people has been while purchasing and maintaining a 2003 Toyota Corolla during the 2005 calendar year. My wife and I had a poor credit history, but were never treated poorly nor did I ever feel like that credit history was a cause to be treated unfairly. I haggled to a limited extent as to the interest rate and the payment, and though my monthly payment was $60 more than the current car that I had, I have had no complaints about my Toyota Certified used car. During our scheduled maintenance, both my wife and I are treated with respect and the loaner cars provided (very important to 3 child, one car household) are always available. The work is done right and is done when they say it will be done.
My friends are important to me and I do not use the term lightly. I will be giving a positive review to them about Toyota of Kirkland.
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