Wow. Where to start... if there was a way to do negative starts I can promise you that's what their average rating would be.
I'm baffled how a company like this can stay in business these days. They have hands down the WORST customer service in any industry I have come across, period.
The story:
My wife and I have been looking for a new home to rent and we had the unfortunate luck of finding one listed under their name. First of all, they will only show a house on a designated day and for 10 minutes. Obviously to consolidate the viewers and to create false action so people feel they need to get in the application and fee ASAP. But in a time sensitive situation like renting a home and playing the balancing act of ending one lease and executing a new one with little to no overlapping rent, you can see how that policy is asinine.
So anyways, we waited the 5 days to see the home and was herded through it like cattle to fit within the allotted 10 minutes. Even then we liked the home so put in a full application. We have great credit and at least 3 times the verifiable rent with perfect rental history, so no excuses.
We did continue to look because we read negative reviews about HomePointe online. We actually submitted 2 additional applications 2 days later because we were up against the clock and Home Pointe is IMPOSSIBLE to reach, they don't answer the phone! So needless to say we were approved on the other two homes (one an agency and one a private individual) within 48 hours. We STILL heard nothing from Home Pointe, I honestly think they were waiting for more applications to come in so they could keep collecting the $60 fee.
At the end of the day we still liked the Home Pointe home best so we gave them an ultimatum. We said we are going to sign a lease elsewhere unless we get this approved (it's been over a week).... they never called back. We signed the lease with the other agency.
Renters: So the moral of the story is RUN! Don't walk but
more