The sales person who helped us was very nice. It was his first week on the job so there were some questions he didn't know how to answer. But we understood, and he was nice. We had done a lot of research on the car we wanted, so we were pretty much ready to buy. So we sat down with him and the finance guy to negotiate. Everything went well... but the finance guy kept on pushing us towards a lease. We didn't want to lease the car and we explained this to him but he didn't listen. 1st mistake! We couldn't agree on this, and we couldn't agree on a price.
Then he walked away and brought back an Asian guy (2nd mistake). They proabbly thought to handle Asian customers, they need an Asian sales person. Well, that's what cost them a sale. This guy was rude and obnoxious. He kept on refering us as his "Asian bro and sister." He was so unproffessional and condecending. In fact, he made us feel like we weren't good enough to buy the car and that he was helping us because we were "family." Like his behaviour wasn't bad enough, even threw in some racist comments. At the end, we decided it was not worth our time and energy. We walked out.
We both have been in sales before, so we understand how hard sales position is. But we also know how not to make customers feel unwelcome and unimportant. And for a company that advertises their low price and their customer service, they should really train their employees.
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