Surprised and grateful!
My appointment was for an oil service and recall items related to the Prius. They were very accommodating and up front with how long the service would take. They provided me with a car while mine was being serviced. The service clerk made sure my bill was ready when I came to pick up the car. She had forgotten to apply the coupon for the oil service and produced a new receipt and took 10 dollars off for making me wait. I was surprised and grateful!
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