Went to Bret's to get the headlight bulb replaced for my Acura. They changed the bulb (for close to $200 with a supposedly original Acura bulb) but it still didn't work. They said they would need to change the ballast which would cost more than $600. Took a step back at that time (thankfully!), purchased a complete headlight set from a used parts warehouse at half the cost and went to a local mechanic. Surprise ! Surprise ! What we found was that the existing ballast was working perfectly fine and it was the new bulb that Bret's had put on, that was not working. When I went to Bret's and shared this experience, he refused to take accountability saying that they only have a limited warranty which goes void the moment somebody else touches the car. Not only that, he was rude and told me I was playing games. Great customer service indeed !
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