There was this particular case where in a client sent TV sets that was lost during US Homeland Security Inspection.
The case was tried by a US Court which ruled that Manila Forwarder is not liable to the shipper for any monetary compensation.
Manila Forwarder, however, as a just and fair company, reimbursed the said client as stipulated in our contract.
The recent US Homeland Security inspections really affected the whole balikbayan box industry causing some lost packages and delays. The problem has been corrected since then with a meeting between all balikbayan box companies and US Homeland Security Inspectors.
more