My furnace stopped working Saturday morning and needed it fixed as quickly as possible. I called a "one hour" service and they said they could be at my home by evening. (hmmm). I then called Patterson. The dispatcher said that someone would be there within the hour. (sure?) Within a 5 minutes I received a text informing me that someone would be there in an hour. (sure?). Five minutes later I received another text with the service persons picture and name (Caleb). Caleb arrived 30 minutes later, diagnosed and fixed the issue and I had heat. Not only were they prompt and courteous but VERY affordable. I would recommend Patterson to everyone!
RESPONSE FROM Patterson Plumbing & Heating, Inc.:
Mr Bloyd
Thank you for allowing my team the privilege of caring for your homes service needs. For almost 35 years we have been working to perfect the art of true customer service. Thanks for letting us know that we hit the mark again. Please let us know if ever we can help again and if you have any suggestions to improve.
Thanks again
Rick Patterson, President
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