details are posted online, you can check. but here are the highlights 1) more expensive than many other vendors (which,, in my mind, is ok IF you know what the heck you are doing! 2) the guy locked himself out RIGHT after i specially reminded him that he needed to bring the key with him if he had to step out. he told me he "had a lot on his mind" - right there right then i knew i was dealing with someone incompetent 3) the same guy spoke english (or was it ebonics?) i could not understand a word he was saying - every time i had to ask him to speak into his phone directly and repeat 3 times. highly unprofessional! 4) then he told me i needed to replace some panel which would cost me more than $2000! i am no HVAC tech? but i suspected all my unit needed was collant recharge 5) i told him i don't have that kind of money, he can pack up and leave. 10 min later, he told me "oh, looks like all you need is some freon recharge" 6) when i asked him to give me cost estimate, he first told me he could not; then he told me something close to $600 for 2 lb. so i still told him he could leave. (i was not going to do business with them again and i had spent thousands of $ with them in previous years! as an existing customer, i did not need such treatment!) 7) the woman becka (?) who always answers the phones has never been a friendly one - i have dealt with her for a few years now. her tone has always made me feel that she is doing me a favor and i had to beg for it. 8) i called another company, not only the kid they sent over is so honest, their after hour trip fee is lower than "amazing" regular trip fee! oh, also, "amazing" doesn't tell you labor and parts - they charge you lump sum for the "job"! and the other company charged me less than half for the freon! "amazing" is truly amazing!
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