I had this company install a complete new unit and air handler in July of 2013. I have purchased the gold plan ever since. First the service calls are a joke. The last time unit was working perfectly until they came to service it. Then kept kicking out for plugged drain line which I ended up cleaning out myself. Next blow stops working on Sunday. Call them and they are too busy to send someone out. Will schedule for Monday of course I don't hear back from them and call Monday morning to spend 20 minutes on hold for them to send someone out that afternoon. Of course the "discounted service fee of $80 to be told that the blower is shoot and they will need to order parts. Of course they'll call "like I believe that". So going on three days with no a/c. Don't waste your time buying the service agreement just like giving them free money . Also the quote to install discounted is $270, lucky the blower is covered under the manufacturers warranty. "Unique" isn't the word that comes to my mind when dealing with this company. Buy a home warranty in the end much cheaper and covers a great deal more.
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