Blake reported to replace the UV bulb and eco- clean the unit. Sadly - the bulb was not the problem and a new uv system had to be ordered. Blake took the time to explain the issue it terms that I understood.
Blake cleaned the unit and checked out stating that the company would call when the part arrives.
Blake is a sharp Technician and it was a real pleasure talking with him. Thanks for the fantastic service and I hope he is always assigned to service my unit.
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