Ref: Ticket WT1055264ALEX - Request for a "Pat on the back" to Mr. David Matson. He sat through rush hour traffic, after hours, to assist with a courtesy review of a plumbing issue we had at our new home. We just moved in a few months ago, and have not been able to figure out why the guest shower was not turning on (no water when you turn handles left or right). What we didn't realize...Not only do the handles turn left and right, but one must PULL the handle out as well. Yes, we were embarrassed, and yes, we were thankful that David handled the situation with a sense of humor. Please pass along our appreciation to this him, he represents Michael and Son's in a positive light.
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