Either I got really lucky, or they're working hard to improve. I had an expired Living Social coupon - they honored it. I had no problem scheduling. They gave me a two-hour window, between 2 - 4pm. They showed up at about 2:45. They did a very thorough job cleaning, and installed a much-needed cap. Been putting that off for a while. They were friendly, polite, informative. Took picture of everything they did for me. I'm a happy camper
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