we have used sansone for 16 years---and until recently was always very satisfied. Unfortunatley my last experience was not as good. Was told information by a service technician that was not true. Also for some reason, sansone is now emailing me that the tech is on the way---not calling and i do not get my email so i have no way of knowing. If they are going to do that---they need to ask first to see if a person gets email by phone and would be notified. The second service person who came was very good--I have had him before and from now on will ask very specifically for him
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