I'm sad to say that I have had ALOT of problems with this company. They installed an all house air conditioner w/ a heat pump around April 2014. Six months later I started having problems and they have been unable to resolve it thus far. Also, when they came to install it, the sales guy never told them what they would be doing and now I have a huge pipe that runs down the inside of my closet down to the basement. Every time I have called I requested someone who knows about heat pumps and almost everytime, they have sent someone who knows nothing about them. The salesman also told us we could use the heat pump into the single digits when in fact a heat pump can only be used up to 40 degrees. The unit is still making the same noise dispute them replacing a part last month. The girls who answer the phones are the worst!!! They never know what to do or how to help. I have requested to speak to Rick Bottini on multiple occasions and have never received a call back even after leaving him a message. I got a call back from a woman named Dana who said she checks his messages. Today, I tried to renew my matianence plan (that had expired) and was told they do not service my type of unit. it was obvious that she had no idea what she was talking about because I was RENEWING a plan I already had. After losing my mind, she realized she had not looked at my account and they in fact do and have serviced my unit that they delivered oil for just yesterday!!!!! Despite my many requests again to speak with Rick Bottini, I have not been contacted back by him. I again left a message with Bob for Rick to call me, Let's see how much he cares about his customers.....if I don't hear back, after my fuel contract is up, we will never use them again. At this point, I would not recommend them to anyone.
more