Well, I used Besco Air in the past, last year when I had an emergency call in one of my tenants. That was maybe in February and the gentleman that came out was outstanding, he was helpful and gave me a lot of information about maintaining the furnace, I think his name was Jerry. He was excellent! And he was very helpful in telling us about maintaining this particular furnace, that was my first experience with them.
Then recently, another fellow came out, Robert maybe? and he didn't notice that there was something really wrong with my furnace and he didn't have time to do a full cleaning and he actually sold me a part that was very expensive and I didn't need yet. Then another guy came out to do the full cleaning and he showed me a large crack on the furnace and he said I would have to get my furnace replaced! So I told him, why didn't the guy last week told me? I was very upset.
So I had to get a new furnace and Ed, the salesman was very helpful and the installers were incredible because it is an old building and the guys were able to fit it together like magicians! Like I said, I wasn't happy at all with the second guy that came out and fortunately the salesman took out the cost of the second repair but I could have saved time and it also seemed like he was trying to do unnecessary troubleshooting and sale me on things that I didn't particularly need. I wasn't happy with that.
The next time I call I'm going to try and ask for Jerry if that's something that I can do. I live around the corner from Besco Air and in my neighborhood, where they are located, that's important. I'm very active in the community and that's a real plus for them because everybody wants to get honest feedback about businesses.
(Besco: you can send me free samples anytime you want!)
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