My husband and I recently purchases a house with the HOA managed by Pioneer. We had an urgent situation that required approval by our HOA before we could move forward with a remedy. Standard operating procedures stated the HOA could take ""up to 30 days for approval"" but we did not have that long to wait. We submitted the requisite paperwork in the morning, and with a little prodding, had a response in the late evening. Everything worked out satisfactory and things would not have gotten done without the diligence of the Pioneer employees.
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